How Renishaw handles business inquiry information.
This policy explains the type of information collected through the website and how it is used to respond to product, service and calibration evidence requests.
Information collected
The website may collect business contact details, company name, country or region, phone number, email address, instrument family, request type and message content. If you choose to include technical context, it may include part descriptions, measurement ranges, service timing or documentation requirements. Visitors should avoid submitting sensitive personal data or confidential technical files unless a separate handling process has been agreed.
How information is used
Information is used to route the inquiry, prepare a relevant response, coordinate product-family review, discuss calibration evidence and maintain a record of the business request. It may also be used to improve website content when the information can be reviewed in aggregate without exposing individual request details.
Sharing and retention
Inquiry information may be shared with personnel, service partners or systems involved in responding to the request. The information is retained only as long as necessary for the business purpose, recordkeeping duties, dispute prevention or legal requirements that apply to the interaction.
Security
Reasonable administrative and technical measures are used to protect inquiry data. No website transmission can be guaranteed as perfectly secure, so visitors should send highly sensitive documents only through a channel agreed with the receiving team.
Your choices
You may request correction, deletion or review of business inquiry information where applicable law provides that right. You may also ask that a request not be used for future marketing follow-up. Operational communications related to an active inquiry may still be necessary to complete the requested service.
International inquiries
Because instrumentation requests may involve regional service teams, information can be reviewed in the country or region best suited to answer the technical question. When that happens, the information should remain tied to the stated business purpose: product selection, calibration planning, service coordination or evidence review.